1. Introduction

Parabolic (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at https://parabolic-2.webflow.io, interact with our automated trading services (the “Services”), or communicate with us.
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By using our Website or Services, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Services.

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2. Information We Collect

We collect both personal and non-personal information when you interact with our Website or Services.

2.1 Information You Provide Directly

• Account registration details (such as your name, username, and email address).
• Payment details (processed securely via our third-party payment providers — we do not store full card data).
• Exchange API keys and configurations (encrypted and used solely for trade execution).
• Any information you submit through contact forms, emails or support requests.

2.2 Information We Collect Automatically

When you visit our Website or use the Bot, we may automatically collect:

• Log data (IP address, browser type, device info, time and date of visits).
• Usage analytics (pages viewed, time spent, click activity).
• Device and network information for security, fraud prevention and optimisation.

2.3 Cookies and Tracking Technologies

We use cookies, pixels and similar technologies to personalise content, analyse performance, and improve your user experience. You can control or delete cookies through your browser settings, but disabling them may affect functionality.

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3. How We Use Your Information

We use your information to:

• Operate and maintain the Website and Services.
• Process payments and manage subscriptions.
• Authenticate your account and API connections.
• Execute automated trades per your configuration.
• Provide customer support and respond to inquiries.
• Send service updates, alerts and administrative notices.
• Analyse usage patterns to improve functionality and performance.
• Comply with legal obligations or enforce our Terms & Conditions.

We will never sell your personal information to third parties.

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4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal bases for processing personal data include:

• Your consent, when you opt-in or register.
• Contractual necessity, to deliver Services you request.
• Legitimate interests, such as improving our Services or ensuring network security.
• Legal compliance, where we must meet statutory or regulatory obligations.

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5. How We Share Your Information

We may share limited data with:

• Service providers who assist with payment processing, analytics, hosting, or customer support.
• Exchange partners or API providers (e.g. Bybit) for trade execution.
• Legal authorities if required by law, subpoena, or to protect our rights and users.
• Affiliates or successors in case of a merger, acquisition, or restructuring.

All partners are contractually bound to handle your data securely and lawfully.

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6. Data Security

We employ administrative, technical and physical safeguards to protect your information, including:

• AES-256 encryption of sensitive API data.
• TLS-secured connections for data transmission.
• Limited internal access based on need-to-know.
• Routine monitoring and vulnerability checks.

While we take all reasonable precautions, no method of transmission or storage is 100% secure. You acknowledge that you share data at your own risk.

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7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, it is securely deleted or anonymised.

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8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access – Request a copy of your personal data.
• Rectification – Request correction of inaccurate or incomplete data.
• Erasure – Request deletion of your data (“right to be forgotten”).
• Restriction – Limit how we process your information.
• Portability – Receive your data in a structured, machine-readable format.
• Objection – Object to processing based on legitimate interests.
• Withdraw Consent – Withdraw consent where previously given.

To exercise these rights, contact us at privacy@parabolic.ai (or the contact email listed below). We may request verification of your identity before responding.

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9. International Transfers

Your data may be processed or stored in locations outside your home country, including jurisdictions that may not offer the same data-protection level as your own. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place when transferring data internationally.

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10. Third-Party Links and Integrations

Our Website may contain links to external websites, tools, or APIs (including exchanges, Telegram bots, or analytics providers). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their respective privacy policies before providing any information.

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11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us information, please contact us immediately and we will delete it.

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12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law or our practices. Any updates will be posted on this page with a new “Last updated” date. Your continued use of the Services after such changes signifies acceptance of the revised Policy.